PeopleSoft CRM for Energy helps companies compete in changing regulatory environment

PLEASANTON, Calif., Dec. 9, 2002 — PeopleSoft Inc. announced the general availability of PeopleSoft CRM for Energy this month.

PeopleSoft CRM for Energy is a complete CRM solution designed to specifically address the needs of companies across the entire energy value chain including energy producers, transmission companies, retailers and distributors.

The solution allows companies in this rapidly changing industry to quickly adapt their business processes and deliver superior customer service.

PeopleSoft’s energy solution provides new functionality and pre-built integrations, enabling energy providers to sell and support multiple services. Rich industry-specific functionality includes premise management, account billing, trouble management, order management and service management. Pre-built integrations simplify the start/stop/transfer service process and allow companies to leverage their existing customer information systems and other legacy applications.

“Energy and utility companies are facing an unprecedented set of challenges and we believe a new and intense focus on becoming more customer-centric is critical to addressing these issues,” said Bob Vallee, Utilities & Energy leader in the Americas for IBM Business Consulting Services. “IBM BCS has a long and successful history of collaboration with PeopleSoft and we’re excited about our continued work together in the Energy and Utilities Industry.”

“Faced with increased competition, our energy customers are striving to maintain and develop new revenue streams through alternative products and services,” said Joe Davis, vice president and general manager, PeopleSoft CRM. “PeopleSoft CRM for Energy delivers industry-specific functionality to help customers meet these new challenges associated with deregulation. The solution is designed to enable enterprises to extend the value of their existing customers and target new markets.”

CRM for Energy is scheduled to ship on December 26, 2002.

About PeopleSoft CRM Industry Solutions

PeopleSoft CRM industry solutions are functionally rich CRM applications that provide easily extensible, pre-integrated business processes that adapt to customer- and industry-specific requirements. PeopleSoft’s vertical CRM solutions are based on a configurable set of core CRM applications and industry best practices. This approach provides fast, easy product updates to customers. PeopleSoft continues to invest in and expand its vertical CRM offerings. With the launch of PeopleSoft CRM 8.8, PeopleSoft has six industry solutions: CRM for Financial Services, CRM for Communications, CRM for Government, CRM for High Technology, CRM for Energy and CRM for Insurance.

About PeopleSoft

PeopleSoft is a provider of application software for the real-time enterprise. PeopleSoft pure Internet software enables organizations to reduce costs and increase productivity by directly connecting customers, suppliers, partners and employees to business processes on-line, in real time. PeopleSoft’s integrated, best-in-class applications include Customer Relationship Management, Supply Chain Management, Human Capital Management, Financial Management and Application Infrastructure. More than 4,900 organizations in 107 countries run on PeopleSoft software. For more information, visit us at


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