Executive advisory panel meets for the first time
The CIS Conference planning committee and board of directors, all volunteers from utility companies in the United States and Canada, met in September to review potential speaker presentations for CIS Week, May 21-24, 2007, in Orlando, Fla. This year there was a great outpouring of interest from utility professionals wishing to share their presentations, case studies and best practices, which provided the planning committee with more submissions than ever before. With plenty of pertinent content from which to choose, the committee will be spending a lot of time making contacts and securing quality speakers.
CIS Week Executive Advisory Panel
In order to meet the ever-changing needs of our unique industry, we conducted a first-of-a-kind meeting prior to this year’s planning meeting. Consultants, integrators, application software providers, and representatives from outsourcing companies, research firms, and industry writers made time in their busy schedules to comprise the first CIS Week executive advisory panel. Also present were members of the CIS board of directors and Mark Wyatt, vice president of information technology for Duke Energy. (See photo.)
The ideas generated during this meeting will be used to shape future educational opportunities at CIS Week. The CIS board of directors will consider all the suggestions as we explore the potential of expanding outside of the traditional business processes associated with customer service. We will continue to examine trends in customer care and billing while including the latest research in regard to data, outage and mobile workforce management. CIS College 2007 will include curriculum covering advanced metering infrastructure (AMI) and meter data management (MDM).
Customer systems become more and more integrated as utilities strive to provide first-class customer service. CIS Week will continue to expand as the arena of customer service is expanding, to cover all business processes from meter to cash. We will bring you up-to-date on emerging technologies that not only provide utilities with actionable data, but also enable customers to participate in managing their own energy use.
Please visit our website, www.cisweek.org, for current information.
Jerry Duvall, CEO, CIS Conference Inc.