PSE&G Becomes Nations Largest CDPD Network User

PSE&G Becomes Nation`s Largest CDPD Network User

Public Service Electric & Gas Co. (PSE&G), New Jersey`s largest utility company, is in the final stages of rolling out a mobile data system to communicate with more than 700 field service workers in its residential, commercial and industrial appliance service business. As a result, PSE&G has become the single largest user of cellular digital packet data (CDPD) wireless network technology in the United States. The mobile data system is expected to allow PSE&G to complete two more service calls per technician per day, improve customer response times and arm service technicians with up-to-date customer information. In addition, paperwork and double entry of data have been virtually eliminated. The success of the project has enabled PSE&G to consolidate 12 dispatch centers into four.

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