St. Petersburg, FL, Oct. 19, 2007 — A new self-service tool that allows customers and media representatives to search for information about power outages is now available on Progress Energy’s external website — www.progress-energy.com/outagemap.
Progress Energy Florida said in a press release that it is the first investor-owned utility in the state to institute the tool on a daily basis.
The Progress Energy outage map tool provides real-time reports on power outages, including both planned maintenance outages and unplanned outages caused by storms, traffic accidents or equipment failure.
Features of the tool include:
* Storm and non-storm mode views;
* map or table format views;
* color-coded icons based on the size of the outage;
* outages by county in table format; and
* a “go-to” feature for outage searches by address.
The online maps will provide outage information down to city and town detail. They include information such as the number of customers affected, the time the outage occurred and an estimated time power will be restored. To protect customer privacy and security, the outage map tool does not display outage views to a specific street address.
During major outage events, such as storms, the map tool will present outages by county — highlighted in yellow shades, based on severity. Outage information is available and valuable to counties’ Emergency Operations Centers during storms. The outage maps do not include the causes of outages.
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