Houston, TX, Nov. 8, 2006 — Reliant Energy announced a new service designed to help its customers avoid waiting on hold during peak call times.
During unexpected busy call periods, this service provides customers with an option to request a return call without waiting on hold and to receive a call-back as promptly as if they had remained on line because their place is maintained in the calling queue. Customers also can schedule an appointment to speak with a representative at a specific time up to seven days in the future.
The new call-back technology already is available at more than 80 percent of Reliant Energy’s call centers with plans to expand. To date, about 50 percent of customers who have been offered the option have taken advantage of the service.
The new call-back technology was developed by Virtual Hold Technology.
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