SCE&G ranked top utility in customer satisfaction among large industrial customers

COLUMBIA, S.C., Oct. 2, 2001 — South Carolina Electric & Gas Company, principal subsidiary of SCANA Corporation scored highest in the nation in customer satisfaction for electric service to large industrial customers, according to the eighth annual TQS national benchmark survey of the 70 largest utilities in the U.S.

The survey measures performance in the areas of reliability, power quality, pricing/rate structure, energy efficiency and account representative performance.

“We are very proud to achieve this top national honor. It reflects our company’s commitment to customer service and the efforts of individuals in many areas of the company, from account representatives to electric line crews,” said Sam Dozier, vice president of SCANA’s large customer group.

Joe Ellis, president of TQS Research, said approximately 6,000 accounts were interviewed across the country, including 114 of SCE&G’s largest customers. SCE&G placed second in the nation last year. “SCE&G did an excellent job of using last year’s survey results for benchmarking purposes. They identified areas for improvement and pursued a plan of action.”

SCANA Corporation, a Fortune 500 company headquartered in Columbia, S.C., is a registered holding company engaged, through subsidiaries, in regulated electric and natural gas utility operations, telecommunications and other diversified energy-related businesses. The company serves 540,000 electric customers in South Carolina and more than one million natural gas customers in South Carolina, North Carolina and Georgia. SCANA also has significant investments in several telecommunications companies. Information about SCANA Corporation and its businesses is available on the Company’s web site at

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The Clarion Energy Content Team is made up of editors from various publications, including POWERGRID International, Power Engineering, Renewable Energy World, Hydro Review, Smart Energy International, and Power Engineering International. Contact the content lead for this publication at

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