SchlumbergerSema integrates work force management system to provide Electrabel with greater control over networks

DENVER, Colo., Aug. 28, 2002 — SchlumbergerSema recently announced that it has been chosen by Electrabel to integrate a work force management system developed by Cognicase-M3i, which will provide the company with greater control over its networks.

Brussels-based Electrabel S.A., within the Suez Group, is an energy producer, distributor and supplier in Belgium, with power plants in eight European countries serving about 4.5 million customers daily. The contract was awarded as part of Small Works, a strategic work force management implementation initiative of Electrabel’s Netmanagement division.

“The SchlumbergerSema solution has proven scheduling and dispatching features targeting multi-utility operations,” explained Remy Hatert, program manager, Electrabel Netmanagement. “It is part of our overall strategy to harmonize the network operation systems and field work across our business units. This solution means we can offer enhanced customer service, while reducing operational costs and improving efficiency.”

As lead integrator, SchlumbergerSema will provide systems integration, project management and training associated with rolling out the work management system. The system, which includes hardware architecture and interfaces with Cognicase-M3i software, will make the scheduling and dispatching of work orders to field technicians faster and more efficient.

SchlumbergerSema will integrate the work management system within the Electrabel call center, customer information system and enterprise resource planning systems, and Electrabel staff will operate it. The system will give Electrabel greater control over the running of the network and will allow staff to dispatch work more efficiently. Ultimately, the system will communicate with thousands of field crews in real time using associated mobile technology.

“Having a single network operation system offers significant savings in training, operation and maintenance,” stated Gerlof Dijkstra, general manager, SchlumbergerSema, Belgium. “As a leading systems integrator, we have a proven track record sourcing best-in-class solutions and integrating them quickly and efficiently within customer environments.”

Electrabel’s total generating capacity amounts to 25,000 MW and it forms part of a worldwide group that offers a wide range of energy and industrial products and services. It is also one of the only companies present on all the European energy exchanges where it is developing its trading activities. The company’s primary concern is to respond to the specific needs of its customers. Electrabel anticipates new market expectations by constantly updating its range of services, and encourages long-term relationships with its clients based on proximity and trust, rather than a short-term approach based only on price.

About SchlumbergerSema

SchlumbergerSema is one of two business segments of Schlumberger Limited, a global technology services company. With more than 30,000 employees serving customers in 65 countries, SchlumbergerSema aggregates IT consulting, systems integration, managed services and related products to the oil and gas, telecommunications, energy and utilities, finance, transport and public sector markets.

Leveraging the Schlumberger DeXa* Suite of Services, it also provides IP network connectivity, information security solutions, distributed computing support services and data center hosting services. In 2001, Schlumberger revenues were $13.7 billion. For more information, visit

About Electrabel S.A

Electrabel is one of the major energy companies in Europe and the market leader in the Benelux. It is responding to the opportunities afforded by deregulation of the electricity market and develops its offer of energy products and services throughout Europe.

In doing so it is able to combine high quality with close support for each customer, thanks to a network of commercial subsidiaries and partnerships with local operators. The company manages in Europe a diversified range of generating facilities totaling more than 25 000 MW, and is active in trading on all the energy markets. Electrabel is part of Tractebel, a global energy and services business.

About Cognicase

Cognicase is an IT products and services provider specializing in advanced transaction processing and Internet-based applications. Relying on its results-driven approach, its software and technology and its Application Services Technology Center, Cognicase offers secure and scalable solutions that contribute to its customers’ economic success in the age of the new economy. The Company is active in Canada, the United States and Europe.

Source: SchlumbergerSema

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