Siemens PTD enters into global agreement with mobile workforce optimization provider ClickSoftware

BURLINGTON, Mass., August 12, 2004 — ClickSoftware Technologies Ltd, a provider of workforce and service optimization solutions, and Siemens Power Transmission and Distribution (PTD), announced today that they have entered into a global agreement to provide high performance workforce optimization solutions with proven functionality from a single source to electrical utilities.

With a workforce of around 16,400 and 32 manufacturing facilities and 14 engineering and service locations around the world, Siemens PTD ensures as a product supplier, system integrator and service provider reliable transmission of electrical energy from the generating plant to the consumer. In the 2003 fiscal year (ended September 30) Siemens PTD achieved sales of 3.4 billion euros and earnings before interest and taxes (Ebit) of 207 million euros.

“Within this agreement, Siemens is contributing its years of domain expertise related to the work processes and solutions for utilities worldwide. As a global leader of Workforce Optimization solutions, ClickSoftware provides proven products, which are able to meet both a Utility’s short and long-term field resource optimization requirements. Within this significant agreement, Siemens and ClickSoftware are well positioned to provide mutual clients with high performance and tightly integrated turnkey solutions,” commented Dr. Armin Bruck, President of the Energy Management and Information Systems Division of Siemens PTD.

“Better management of the workforce is one of the best, untapped opportunities for profitability that exists today,” said Dr. Moshe BenBassat, CEO and Chairman of ClickSoftware. “This agreement will leverage the core competencies of both organizations within the utility and energy market. Siemens PTD customer base is now showing focus on workforce management and Siemens PTD and ClickSoftware will be able to answer their needs.”

Siemens PTD and ClickSoftware are currently working together and co-operating at multiple utilities worldwide and both companies foresee many additional opportunities as the need to truly optimize the utilization of field workforces increases. In a typical implementation, Siemens provides integration, project and process management support, while ClickSoftware effects the implementation of its workforce optimization software.

Through the use of such systems, utilities are in a much better position to monitor and co-ordinate the deployment of their service teams in the field, while optimizing both crews and fleets. Each crew in their service vehicle is not only linked to the control center via PC and GSM (Global System for Mobile Communications) or GPRS (General Packet Radio Service), but can also be physically located in real time by means of the GPS (Global Positioning System).

Within this relationship, PTD will provide focused domain expertise in electrical utilities particularly in the areas of project management, technology selection, business process analysis and systems integration. By applying experiences gained working with utilities worldwide, the Siemens team will reduce overall project costs while mitigating risk factors normally seen in such high profile projects. With a keen awareness of how to successfully implement critical operations-oriented applications such as workforce, outage, asset management and Geographic Information Systems within a tightly integrated IT environment, Siemens PTD provides its customers with a unique and refreshing project implementation model.

About ClickSoftware

ClickSoftware is a provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware’s ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, MA and Israel, with offices in North America, Europe, and Asia Pacific.

About Siemens Power Transmission & Distribution Group

The Siemens Power Transmission and Distribution Group (PTD), with its Head Office in Erlangen (Germany), ensures as a product supplier, system integrator and service provider reliable transmission of electrical energy from the generating plant to the consumer. With a workforce of about 16,400, 32 manufacturing facilities and 14 engineering and service locations around the world, Siemens PTD, the Number Two on the global market for power transmission and distribution, achieved in the 2003 fiscal year (ended September 30) sales of EUR 3.4 billion and a Group profit from operations of EUR 207 million.


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