Sitel awarded customer systems contract from Genesis Power

The four-year contract provides for SITEL to deliver enhanced customer care services via IVR, web, e-mail, phone, fax and traditional mail to Genesis’ customers from a state-of-the-art contact center located in Hamilton, New Zealand. SITEL will also provide a full range of billing and financial management functions on behalf of Genesis including: bill production, tariff, metering and debtor management, credit control, revenue protection and financial management.

DALLAS, April 23, 2001 – TXU Energy Services, a subsidiary of TXU, today announced its Texas Electric Choice Pilot program recruitment efforts in all available markets, launching its competitive business throughout the state.


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