Snapping Shoals EMC chooses Tantalus to improve customer service

Vancouver, BC, Canada, May 11, 2004 — Tantalus Systems Corp, a designer and manufacturer of data communications networks for utilities, announced that Snapping Shoals Electric Membership Corporation has purchased the Tantalus Utility Networkâ„- (TUNetâ„-). Snapping Shoals EMC, which serves a fast-growing region southeast of Atlanta, Georgia, will deploy the network this summer to validate the technology for wider deployment. The Cooperative chose Tantalus to help achieve its key goals of improving customer service and operational efficiency while establishing a technology foundation that will support future growth.

“Customer service is a priority for us,” says Rob Walker, Manager of Engineering at Snapping Shoals EMC. “The TUNet solution, with its end-to-end wireless coverage, allows us to easily reach out and provide the benefits of automation to all our customer-members across our full service territory. We like the system’s versatility in supporting different applications and its expandability. TUNet gives us the flexibility to respond to our growing communications needs.”

A fixed, two-way wireless communications network, TUNet leverages both the 220 MHz and 900 MHz frequencies, providing a powerful combination of signal range and penetration. The result allows the system to reach urban and rural customers with equal efficiency – an important consideration in a region that, while once largely rural, is now rapidly evolving into a commercial and residential suburb of metro Atlanta.

TUNet’s real-time data delivery and adaptive infrastructure allow Snapping Shoals EMC to implement advanced metering, outage management, distribution automation and other core utility functions, as needs and opportunities arise. TUNet’s web-based user interface gives all Co-op employees access to information they can use to serve their 80,000 members.

“Snapping Shoals EMC liked our flexibility,” says Eric Murray, Vice President Sales & Business Development at Tantalus. “Like many of our customers, they’ve recognized that TUNet’s multi-application infrastructure, as well as its ability to integrate with a variety of other manufacturer’s products, could help them optimize their distribution network and enable future functionality. We’re very pleased to help them achieve their goals.”

About Snapping Shoals

Snapping Shoals Electric Membership Corporation is a non-profit, consumer-owned cooperative headquartered in Covington, Georgia. They provide electric service to 80,000 residential, commercial and industrial consumers in an eight- county area southeast of Atlanta. Their service territory covers parts of Rockdale, Henry, Newton, DeKalb, Butts, Walton, Jasper and Morgan counties. Snapping Shoals EMC has been serving this area for 65 years, and during that time has built a strong reputation for providing reliable power and excellent customer service. For more information, visit www.ssemc.com.

About Tantalus

Founded in 1989, Tantalus designs, manufactures, and markets two-way, real-time data communications networks to monitor and control electric, gas, and water utilities. The Tantalus Utility Network is a single, multi-purpose communications backbone specifically designed to help utilities extend the capacity of their distribution infrastructure. Tantalus’ long-range wireless networks unite a utility’s applications, making outage management, advanced metering, power quality monitoring, load management, and distribution automation cost-effective and practical throughout both urban and rural service areas. For more information, please visit www.tantalus.com .

Previous articleCCAC graduates first class of electrical distribution technology students
Next articleStakeout® to improve Central Virginia Electric’s customer service

No posts to display