Morristown, NJ SPL WorldGroup, the provider of customer management solutions to the global energy industry, announced a strategic implementation alliance with the Cap Gemini Ernst & Young Group (CGE&Y), one of the largest management and IT consulting firms in the world. Under the terms of the agreement, CGE&Y will add SPL’s best-of-breed customer management solution, CorDaptix(tm), to its industry solution portfolio for the utilities sector.
Both SPL and CGE&Y have an extensive history of service to energy companies in regulated and competitive markets worldwide. Under the terms of the alliance, SPL and CGE&Y will combine resources and use pre-built adapters to integrate specific CorDaptix functionality into complex client customer relationship and management systems that facilitate operations across diverse geographies and energy sectors.
Commenting on the announcement, CD Hobbs, CEO, SPL WorldGroup said, “Utility and service companies face increasingly complex challenges to deliver high-quality customer care. The effective and complete business solutions offered by the SPL/CGE&Y alliance will help them meet those challenges by enhancing customer service, satisfaction, and retention.”
Success through integration of best-of-breed solutions
The SPL WorldGroup partner programme fosters alliances between SPL and the best complementary product, service and technology providers. Through the programme, the partners combine strengths to offer more value to end-users than any single party could offer alone, enhancing customers’ competitive edge now and in the future.
“We are pleased to partner with CGE&Y–one of the world’s largest and most respected management consultancies, with a powerful track record in the utilities sector,” added Hobbs. “This alliance is of strategic importance to both organisations, building on our respective expertise and core competencies. Most important, it will help a growing list of energy and service companies take advantage of SPL’s industry- CorDaptix customer management system, which provides the scalability, flexibility and rich functionality companies need to serve current customers and enter emerging markets.”
“In these newly de/re-regulated and liberalised markets, energy companies are facing significant challenges,” commented Colette Lewiner, Vice President Global Leader of CG&EY Energy & Utilities Global Sector Unit. “As customers are offered more choice, customer retention and acquisition are key issues. SPL and CGE&Y are working together to provide strategic solutions capable of adapting to fluctuating market demands. The alliance will allow CGE&Y to further enhance its ability to get an implementation up and running very quickly, improving our clients’ time to market and return on investment.”
About SPL WorldGroup
Established in 1994, SPL WorldGroup is a provider of best-of-breed customer management solutions to the energy and service related industries in regulated and competitive markets worldwide. With a 100 per cent record of successful implementations, SPL continues to demonstrate its place as the market leader in providing flexible and scalable customer management solutions that evolve with client requirements and enable unrivalled business responsiveness. SPL employs over 600 professionals in North America, Europe, and Asia Pacific and has delivered its customer management products to more than 50 energy, water and waste management customers worldwide.
SPL’s CorDaptixTM represents the next-generation of customer information systems by providing an adaptable customer core. Companies can use plug-ins to adapt this core product rapidly to meet specific business requirements. CorDaptix was formally launched in mid-2001.
For further information visit SPL WorldGroup at www.splwg.com.
About Cap Gemini Ernst & Young Group
The Cap Gemini Ernst & Young Group is one of the largest management and IT consulting organisations in the world. The company offers management and IT consulting services, systems integration, and technology development, design and outsourcing capabilities on a global scale to help businesses continue to implement growth strategies and leverage technology. Early 2002, the organisation employed more than 56,500 people worldwide and reported 2001 global revenues of more than 8.4 billion euros.