SPL upgrades customer care & billing solution

San Francisco, CA, Sept. 13, 2006 — SPL WorldGroup has released an upgrade of its enterprise business intelligence (EBI) for customer care & billing (CC&B) software. SPL is a provider of utility management software solutions to the utility market.

“This upgrade, version 2.0.1, provides the option of receiving near-real-time extracts in a continuous stream,” said Brian Owenson, senior director of product management for SPL. “This is particularly important for companies that are using EBI for time-sensitive applications like monitoring outages.”

SPL EBI is designed to bridge the gap between customer information and strategic initiatives. Utilities can use SPL EBI to accelerate the analysis of data on revenues, collections, billed usage, service levels, churn and other areas of the business, said SPL in a press release. It lets companies drill down into data to uncover the root causes of problems, enabling them to develop timely and reliable solutions, claimed SPL.

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