Stay cool this summer with the TXU Energy aid cool line

DALLAS and FORT WORTH, Texas, June 21, 2004 (PRNewswire-FirstCall) — TXU Energy started its annual TXU Energy Aid Cool Line program to educate customers on how to avoid heat-related risks and refer consumers in need to agencies that can help with their energy bills. The company once again joins long-standing partners Visiting Nurse Association in Dallas and Meals On Wheels, Inc. of Tarrant County in Fort Worth to reach the community to make sure everyone makes it through the scorching summer temperatures.

This is the sixth year that the three organizations are working together to encourage people to check on their neighbors during the hot summer months-especially the elderly, parents with infants and small children, and people with multiple or chronic medical conditions-and educate them on the risks of heat stroke. Volunteers will distribute fliers and refrigerator magnets with the TXU Energy Aid Cool Line number and tips on staying cool this summer.

The TXU Energy Aid Cool Line will be answered in person by an operator Monday through Friday from 8:00 a.m. to 6:00 p.m. The number is 1-800-818-6132. After hours the number will be answered with a referral to an emergency line if needed.

“We want people to understand the dangers of summer heat, especially people who are most at risk,” said Mike Guyton, vice president of customer service for TXU Energy. “Also, we are well aware that there are customers who are in critical need of temporary assistance, and we want them to know that there is help available through TXU Energy Aid.”

A few weeks ago, TXU President and CEO John Wilder announced that TXU Energy is increasing its commitment to TXU Energy Aid to help its neediest customers with a pledge of $15 million for the next three years. The funds for the program are distributed to local community social service agencies that provide bill payment assistance to families in critical need.

“There is a tremendous need to encourage people to routinely check on their elderly or disabled neighbors who may be at risk,” said Pam Moorman, marketing director of Meals On Wheels, Inc. of Tarrant County. “Drink plenty of water. Don’t exercise when temperatures are extremely high. Stay in the shade. Those are basics that people tend to forget easily.”

Every summer, many customers turn off their air conditioners and fans afraid that their electricity bill will be too high.

“We want Texans to understand that there are dangers associated with turning off their fans or air conditioners. It can get hotter inside a home than what it is outside,” said Robert Carpenter, president and CEO of the Visiting Nurse Association. “Be aware of your neighbors, keep an eye on them, and help them through the Texas summer. There is help available. Make sure they are not endangering their health and wellbeing.”

About TXU

TXU, a Dallas-based energy company, manages a portfolio of competitive and regulated energy businesses in North America, primarily in Texas. In TXU’s unregulated business, TXU Energy provides electricity and related services to more than 2.6 million competitive electricity customers in Texas, more customers than any other retail electric provider in the state. TXU Power owns and operates 18,500 megawatts of generation in Texas, including 2,300 MW of nuclear-fired and 5,837 MW of lignite/coal-fired generation capacity. The company is also the largest purchaser of wind-generated electricity in Texas and among the top five purchasers in North America.

TXU’s regulated electric distribution and transmission business complements the competitive operations, using asset management skills developed over more than one hundred years, to provide reliable electricity delivery to consumers. TXU Electric Delivery operates the largest distribution and transmission system in Texas, providing power to 2.9 million delivery points over more than 98,000 miles of distribution and 14,000 miles of transmission lines. TXU has agreed to sell its energy business in Australia, TXU Australia, and TXU Gas, its largely regulated natural gas transmission and distribution business in Texas. Visit for more information about TXU.

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