Tendril, a provider of AI-powered utility customer experience and DSM solutions, agreed to acquire utility customer engagement firm EnergySavvy. A purchase price was not released.
According to Tendril, this acquisition “unites two market leaders.” Tendril’s behavioral energy efficiency, customer engagement and demand management solutions are used by some of the nation’s largest utilities to power modern DSM programs.
Meanwhile, EnergySavvy provides utility customer experience and personalization products to more than 30 utility clients: solutions which deliver measurable utility business benefits, including reduced call volumes and increases in arrears collections, program enrollment, email open rates and customer trust scores.
“Tendril knows that delivering radically better utility customer experiences is central to our ability to help shape and lead the clean energy revolution,” said Adrian Tuck, CEO, Tendril. “To do this we are bringing together those companies that not only extend the technical capabilities of our platform, but also share our commitment to innovation, and allow us to provide utility CCOs the industry’s most powerful single-solution suite. EEme gave us the industry’s most accurate disaggregation technology, and now EnergySavvy brings us best-in-class personalization. Our goal is to build towards a truly end-to-end solution of choice for utility CCOs during 2019.”
“Teaming up with Tendril creates a platform that unites all residential utility customer data, analytics and insights in one place,” said Aaron Goldfeder, CEO, EnergySavvy. “By combining our respective strengths, Tendril becomes the natural leader in end-to-end residential utility customer experience. As utility CCOs and business leaders plan the next stage of customer experience investment—from personalization to DSM to engagement—the natural next question is, “ËœShouldn’t we be talking to Tendril?'”