SAN FRANSISCO, Calif., July 8, 2004 — Tucson Electric Power (TEP), a long-time user of SPL’s CIS PLUS customer information system, will move to CorDaptix, SPL’s more advanced customer care and billing solution to serve its more than 360,000 electricity customers.
The migration is expected to produce a savings to TEP from process improvements and consolidations.
“The roots of CorDaptix lie in CIS PLUS, SPL’s first CIS product,” explained SPL’s Dave Mulit, general manager of the Americas. “But the product was built from the ground up, with new design concepts. As a result, it is exceptionally efficient. And it provides new functions through
configuration, not customization, making it very easy to change and upgrade.”
A richer set of options make it possible to respond to specific customer needs. These include:
* Sophisticated interval data & billing options
* Sales & marketing features that give utilities the specific Customer
* Relationship Management (CRM) functions they need – a concept SPL calls “SPL Practical CRM.”
* A wider variety of options for customers who need special arrangements for paying bills (pay plans, non-billed budgets, etc.).
Because it is easier to use, the CorDaptix solution reduces training costs and errors. Tools reduce the cost of implementation and operation. CorDaptix also offers extensive deregulated functionality for utilities transitioning to or facing retail competition.
“CorDaptix offers us unprecedented opportunities to reduce costs and expand customer services simultaneously. We’re eagerly anticipating the project go-live in October 2005,” said Steve Glaser, Senior Vice President & COO.
TEP has also committed to a four-year maintenance contract.
About Tucson Electric Power
Tucson Electric Power, which provides electricity to more than 360,000 customers in southern Arizona, is a subsidiary of UniSource Energy Corporation. It is the only two-time winner of the Points of Light award for Excellence in Workplace Volunteer Programs and, as part of its GreenWatts program, built the Western Hemisphere’s single largest operating photovoltaic solar generation site, located in Springerville, Arizona.
SPL delivers the proven billing and customer care solutions that help utilities around the world achieve competitive advantage and excellence in business performance. SPL solutions are specifically designed for energy, water and service companies, providing a platform from which clients serve residential, commercial, and industrial customers in regulated and competitive markets, across multiple products.
Working with systems-integration and technology partners around the world, SPL has an unparalleled record of implementation success. Financially strong, and with customers on six continents, SPL focuses on clients’ return on investment and fosters long-term relationships based on confidence and trust.
Visit SPL at www.splwg.com or call 1-866-468-6775 (San Francisco), 1-973-539-6268 (New Jersey), or, within the US and Canada, 1-800-275-4775.