U.S. Businesses Disappointed in Savings & Service From Changing Electricity Suppliers

Indeed, U.S. companies staying with their current provider are not only more satisfied with their present utility, but also give their supplier higher marks on all major dimensions of performance, from cost savings and customer service to billing and usage information. In contrast, businesses that changed suppliers for price reductions express the lowest level of satisfaction with all performance levels beyond costs.

BELLEVUE, Wash.–In an era of roller coaster energy prices, one Pacific Northwest utility is painting a vision for the future that puts the customer in charge.


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