Utility to customer: You break it, you buy it

Feb. 20, 2001–”Customer service” garners the gold medal as the new buzz phrase of the deregulated energy industry. I hear it discussed in press releases, at conferences, in pitch meetings. I hear it bandied about conference tables a lot — from the utility’s end of the equation.

Minneapolis, MN, Feb. 16, 2001–The 19th annual Strictly eBusiness Solutions Expo, May 23 and 24 at the Minneapolis Convention Center, will focus on how the latest technology is crucial to the success and survival of businesses of all sizes.

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