When the Stakes Are High, Education Is Vital

CS Week Executive Summit 2015 convened Monday morning, April 27, in Charlotte with a robust two-day agenda and an imperative to maximize attendees’ time together. Ideas flowed and expanded into vigorous conversations.

Likewise, Key Account Forum (KAF), now in its third year, focused on a long list of issues and opportunities unique to utilities’ relationships with their largest customers. The steering committee broadened the educational focus of the group to include channel management and cultivation of a sales environment at a large utility. KAF has consciously developed year-round communication and sharing among participants.

Last year’s introduction of “Executive Perspectives” set the stage for this year’s interviews to reach not just the CS Week website but also our YouTube channel. These in-depth interviews with five leading executives are available in full-length video as well as the briefest text summary and the essential “bullets” that make the strategies sizzle.

The call for workshop abstracts for next year’s event will be broadcast soon. In addition to five or six CS Week Colleges and the Synergy Groups, we envision at least 70 workshop sessions in Phoenix in 2016. For the past 39 years, the excellence we strive to provide has come from the working professionals willing to share their utilities’ struggles and triumphs in serving their customers.

And, we are honored to share all that Conference 40 has to offer with the customer engagement professionals from American Gas Association (AGA) and Edison Electric Institute (EEI). A friendly agreement between our organizations will have CS Week providing all these services to AGA/EEI members.

Phoenix is lovely in the spring and we expect it to be most welcoming to CS Week 2016 participants. Hotel and registration information will be posted at www.csweek.org as it is finalized. I look forward to welcoming you to superior educational opportunities April 25-29, 2016.

Rod Litke, CEO, CS Week

For more information, please visit www.csweek.org

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