A new two-way paging technology that will enable utility companies to offer a variety of new services has been developed by Motorola. Utilizing ReFLEX protocol-based, two-way paging, utility companies can now use a low-cost, nationwide wireless network for AMR and other utility automation applications. The device uses two-way paging to read meters during low-volume hours. It can also be used to facilitate DSM operations, such as controlling appliances in houses and equipment in businesses to prevent brownouts. The system works by allowing the utility company to send messages through the wireless network to a meter or other device in a customer`s home or business. The customer`s meter decodes the incoming message and sends the requested information back to the central location.