T&D Sees the Light on Customer Service

We get it. You’re an electrical engineer working in utility operations. Now you’re wondering how you’ve become involved in customer service.

As you attend DistribuTECH Conference & Exhibition in January, you’ll learn the latest on smart infrastructure, smart meters, electrical conductivity, advanced metering infrastructure, mobile solutions and more.

The continuing and accelerating installation of smart meters, however, is adding elements of customer service to your learning curve.

Smart meters are not a simple end product, but engender smart thermostats, distributed generation and green buildings with more to come.

Customers are becoming more involved as the new technology offers them greater ability to manage their energy use.

Engaged consumers also might gain many benefits and options of their smart meters and smart homes based on the operations side of their utilities’ having smart solutions and services at their demand.

Do you? How do you deal with these newly empowered consumers who expect your utility now to take smarter steps to resolve an outage?

The Customer Operations track at DistribuTECH 2012 includes five sessions on the mechanics of working with and responding to engaged customers.

Nominally, for instance, outage messages are sent by customer service via Twitter or texting, but the fix comes from the ops side.

Is your outage fix faster or better than three years ago? That answer draws you into the expanding world of customer service.

Knowledge you gain from any of the learning tracks at DistribuTECH helps your work area, your utility and now your customer.

CS Week sponsors the Customer Operations track annually at DistribuTECH to share the latest and most effective strategies and best practices in customer engagement, information technology and smart infrastructure with the full spectrum of utility management.

Join us April 30 through May 4, 2012, in Dallas-Fort Worth for CS Week 2012.

Visit http://csweek.org.

Two great conferences share one goal to better serve the needs of utilities and their customers.

Jerry Duvall, CEO, CS Week

Rod Litke, COO, CS Week

For more information, please visit http://csweek.org

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