Wellesley, MA, January 3, 2003 — Trinity Technologies announced Friday that the Documentum enterprise content management (ECM) system Trinity installed at the California Independent System Operator (ISO) has not experienced a single software-oriented outage during a three-year period.
The California ISO operates the state of California’s wholesale power grid and is responsible for maintaining system reliability and directing the electron traffic on the transmission highway that serves 30 million Californians.
For this highly regulated business, Documentum provides a secure base for all business-critical documentation, including approved Operating Procedures and Standards and Policies. Trinity defined and created customized objects for individual business units and coupled work processes with regulatory workflows to improve compliance.
Integration of a scanning/imaging system with Documentum made accessible all legal filings and communications with regulatory agencies.
Trinity also designed and implemented a correspondence management application using the Trinity E-Mail Integration Facility (TEIF) to integrate Documentum and the ISO’s Microsoft Exchange e-mail environment. TEIF identifies and transfers critical information in e-mail messages and attachments directly into Documentum. The entire system was carefully planned by Trinity to minimize burdens on the infrastructure and IT administrators without sacrificing performance.
“Reliability and consistency at the ISO is essential, and we are pleased that the Documentum system has proven its stability over time,” says Joseph P. Morray, Jr., President of Trinity Technologies. To ensure success of the adoption of Documentum as part of the ISO’s company culture, Trinity spearheaded a corporate-wide change management program that included communication and education programs that support in-house training programs in use today.
About Trinity Technologies
Trinity Technologies, based in Wellesley, MA, is a business process and systems integration consulting firm for the energy and process industries. Established in 1995, the company has distinguished itself in delivering plant lifecycle information services, including systems integration, work process consulting, and organizational change services to help companies better manage their Information Assets. Visit Trinity Technologies on the web at www.trinitytechnologies.com.
Documentum is an enterprise content management provider, automating the production, exchange and personalization of all types of content, making it easier for the Global 2000 to gain competitive advantage by connecting employees, business partners and customers, worldwide.
Built on an Internet-scale, XML-enabled and standards-compliant platform, Documentum products manage Web content, power portals, enable collaborative commerce, and solve regulatory content challenges. Over 300 partners across all major industries, including high tech, pharmaceutical, healthcare, consulting services, government, manufacturing, financial services, automotive, retail, and consumer goods, build and implement specialized applications using Documentum’s content management infrastructure. For more information, visit Documentum on the Web at www.documentum.com.