Learning: It’s always in style

A utility compilation website ran a thought-provoking article recently, reporting on extensive orders for smart meters in several South American countries. The nations involved and meters being purchased were interesting, but the word “˜consumer’ was never mentioned.

Northern hemisphere utilities are doing everything possible to educate and involve customers on the benefits of smart meters–greater efficiency and reliability–but at best as a two-way conversation. CS Week has supported active communications with customers and promoted steps to successful smart infrastructure implementations.

The 2014 CS Week Planning Committee meeting embodied the passion for increasingly meaningful exchanges and communications with consumers, as well as the role of education by utility professionals for utility professionals in ensuring success. CS Week Colleges and Conference 38 workshops will disseminate more specific topic and content information this month. CS Week 2014 registration opens Nov. 4, 2013, at www.csweek.org.

Also open for submissions are the 2014 Expanding Excellence Awards, presented annually with Electric Light & Power magazine. The awards will be presented May 7, 2014, in the opening session of Conference 38 in San Antonio (www.csweek.org/ExpandingExcellenceAwards/)

Key Account Forum, CS Week’s newest invitation-only session, struck a chord with the initial participants, providing top-level professional education and active interchanges. Watch for this vibrant group to expand high-level topics and participation. Executive Summit already has the elements of a vibrant meeting.

From supervisors to the C-suite, the amazing individuals who share their utility know-how and connections to develop rich, meaningful venues for CS Week are already at work. I look forward to seeing you at the Henry B. Gonzales Convention Center in San Antonio, May 5-9, 2014. And, as if you need a nudge, the entire city will be celebrating Cinco de Mayo the previous weekend.

Rod Litke, CEO, CS Week
For more information, please visit www.csweek.org

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