London, April 28, 2010 — Siemens Metering Services announced today its largest win since 2003 with a new meter reading data collection contract with British Gas.
This contract is worth in excess of $151 million over a five-year term.
The original metering contract was awarded to Siemens in 2003 and covered two out of eight of British Gas’s geographical areas serving about 2.5 million domestic and business customers in London, the South East, and the East of England.
Building on Siemens‘ strong relationship with British Gas, the new contract effective from April 1, 2010 doubles the meter reading and data collection footprint to about 5 million customers and provides services for 50 percent of British Gas’s national coverage with the addition of services for Wales, the South West and the Midlands.
Kevin Tutton, Director, U.K. Metering Services, commenting on the new contract said: “This award is a direct result of the efforts of our business operation and service delivery teams in providing high quality efficient services, something which has been recognized by British Gas with the award of this new contract. We are delighted to be selected as a service delivery partner of choice.”
“We collect more meter readings per customer each year than any other energy supplier, as we know accurate billing is a key driver of customer satisfaction. The contract with Siemens is a key component in achieving this objective” said Colin McCann, director of metering at British Gas.
Siemens will operate the contract from its Metering Services headquarters in Nottingham. The operations centre employs 1,200 staff, who provide nationwide support in data processing, data management and field services within the utilities market for gas, electric, water and commercial and industrial customers.