Washington, D.C., September 13, 2011 – Silver Spring Networks unveiled a new version of CustomerIQ, its customer engagement platform that enables utilities to deliver personalized and actionable insights to millions of residential and commercial customers, regardless of smart meter deployment status.
CustomerIQ 2.0 includes energy billing and consumption information for residential customers served by legacy meter reading systems. The updated customer engagement platform now provides the energy data demanded by commercial customers. With these enhancements, utilities can now offer CustomerIQ to residential, small/medium business and commercial customers within their service territory.
CustomerIQ 2.0 provides utility customers with extensive energy awareness. Features include detailed usage analysis, bill estimates, environmental analysis, normative comparisons, and rate explanations and comparisons. Studies show energy awareness reduces overall consumption, and CustomerIQ has enabled peak load reductions of 7 percent to 14 percent as part of demand response programs.
For residential customers on legacy meter reading systems, CustomerIQ 2.0 tailors the customer experience to match the consumption and billing data available on those systems. Such data typically includes a single daily read, so these customers can now view their usage from the previous day and understand how their behavior affects their energy bill.
Bringing customers on legacy meter reading systems onto the CustomerIQ platform enables utilities to begin engaging all their customers immediately, rather than waiting until each customer’s meter has been exchanged for a smart meter. Then, when customers do receive their smart meters, they’ll gain a deeper understanding of their energy consumption patterns that comes from higher resolution information.