Sunnyvale, Calif., March 5, 2010 — Trimble acquired privately held LET Systems based in Cork, Ireland.
LET Systems is maker of incident and outage management system (OMS) solutions for utilities. The acquisition is part of Trimble’s strategic utilities and smart grid initiative to bring productivity solutions to the global utilities industry. Financial terms were not disclosed.
LET Systems provides OMS, network modeling, customer contact and mobile workforce management software for electric, gas, water and wastewater utilities.
Its eRespond software platform provides utilities with the tools to increase network reliability, improve efficiency and reduce the cost of day-to-day operations while improving customer service and regulatory reporting.
eRespond is a modular spatially-enabled solution designed and designed to meet the needs of a broad range of utilities — from small, community-based utilities with fewer than 200,000 service connections to large utilities that cover an entire country with about 16,000,000 service connections.
eRespond provides a comprehensive set of features designed to simplify the end-to-end process of incident and outage management in a utility’s distribution network.
It supports business processes such as customer trouble call management, fault identification and detection, automatic grouping of calls and telemetry using unique algorithms, smart meter and distribution management system (DMS) integration, work force management and regulatory reporting.
LET System’s eRespond can improve the management of trouble calls, outages, planned outages and maintenance events, and provide quicker fault location identification, aiding in reduction of fault durations. The software platform can also improve the usage of field resources by providing tools to accurately report on outages via mobile and by allowing crews to identify and add devices to outages.
eRespond also includes background monitoring of key event parameters with automatic user alerting, which is received via third party Supervisory Control and Data Acquisition (SCADA), Smart Meter Automated Meter Infrastructure (AMI) and telemetry systems.
Trimble’s Utilities Field Solutions specializes in smart grid geographic information system (GIS) mapping, mobile workforce management, asset and outage management, automated vehicle locating (AVL), and field design, data collection, and inspection solutions for electric, gas, water and wastewater utilities.