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ELP Volume 78 Issue 5

E-transformation: Utilities gearing up (slowly) for e-business operations

Electronic business (e-business) is transforming all aspects of the energy industry. Between now and 2004, e-business will accelerate market restructuring, redefine business processes, drive down supply chain costs, and provide the catalyst for a new customer-centric focus. However, during this time, adoption rates will continue to lag leading competitive markets, such as high tech, financial services and retail.

No rules allowed: Entergy rebuilds culture around integrity and customer service

Things were bleak in the Big Easy. Entergy's customer service ratings were plummeting. Regulators from four states were breathing down the utility's neck for poor reliability and shoddy customer service. Shareholders were furious because debt service was high, yet the company's global investments were not paying off. While the company expanded into numerous ventures on four continents, it was stumbling at home.

People & Companies

Joe Richardson, currently the president and CEO of Florida Power Corp. and group vice president of Florida Progress Corp., will head the Florida operations of the new combined company once CP&L's acquisition of Florida Progress is completed this fall. Richardson's title will remain president and CEO of Florida Power Corp. in the combined company, and he will report directly to William Cavanaugh, CP&L chairman, president and CEO.

Schizophrenia for fun and profit

An old friend called me on the phone recently to razz me about EL&P's recent industry coverage.

RTOs evolve in response to FERC Order 2000

The U.S. electric transmission industry has under- gone significant change over the past year. With a vast number of issues still unresolved, the industry can expect continued transformation this year.

News Briefs

TNP acquisition complete: TNP Enterprises Inc., the parent of Texas-New Mexico Power Co., completed its transition to a new ownership group, led by William J. Catacosinos, managing partner of Laurel Hill Capital Partners LLC. The new owners also include CIBC World Markets and other financial institutions. The transaction was valued at $1 billion, including assumed debt.

Multi-billion-dollar B2B market leaps online

E-markets (short for electronic marketplaces) are the latest buzz in e-business. Utilities have a lot to gain by being early adopters of this powerful business-to business (B2B) Internet market development.


American Electric Power, GPU and Allegheny Energy will own 90 percent of the venture, America's Fiber Network.

New company battles physics to deliver power line Internet

High-speed Internet access over power lines may be tested by some U.S. utilities later this year.

MANAGEMENT METHODSQuestion status quo, but take positive approach

How you view yourself, your colleagues and your company can help or hinder your career.