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ELP Volume 83 Issue 1

power reading is fundamental

Professionals in the electric power industry turn to Electric Light & Power for news, trends, industry developments and contacts for future business-it’s one of the standards for this vital industry.

invest in training your CSRs

Customer service is simply people serving people. Employees at your utility are the people who create a service experience every time they come into contact with one of your customers.

uncertainty keeps transmission investment hideously gridlocked

Transmission investment has been a hot button/hot potato issue since the blackout in August 2003. Over a year later, the industry is still passionately discussing just who should fork over the cash...

broadband over power lines: the FCC’s role

In recent years, electric power companies have been sleeping giants when it comes to providing telecommunications and information services.

selling utility debt potentially disastrous

Utility companies across the U. S. are realizing that selling unpaid accounts will provide a quick infusion of cash, which represents a wealth of untapped revenue for their bottom line...

erasing the stigma of “low-cost energy provider”

Many parallels exist between regulated industries. Universal service riders used to fund accessibility mimic those of the telecommunications industry.

high performance via procurement outsourcing

With limited options to generate more revenue through higher prices, utilities must be resolute in wringing costs from their operations and maintenance activities.

analyzing cyber security

The security of the power and energy industry’s IT and control networks is a serious issue which continues to see increased attention.

AEP favors cap-and-trade system for mercury

The word “mercury” has always symbolized speed and quickness. Recently, however, AEP and the nation’s other electric utilities have been...

international project finance: identifying and managing risks

Most utility executives are probably familiar with the financial and legal structures used in project finance transactions in the United States.