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ELP Volume 90 Issue 3

Enable Outage Management Using Wireless Distribution Area Communication Networks

Every year, power outages disrupt businesses and incite domestic upheaval by interrupting a prime time football game ...

2012 Utilities are More Than a Meter and a Bill at CS Week

Thanks again to everyone who joined us in Texas for CS Week 2012, our 36th annual educational conference for customer service ...

Nuclear Roundtable: Does US Have Nuclear Future?

Nuclear power generation still fuels debate in 2012. Casually drop the word in normal American conversation ...

AEP Focuses on Online Bill Payment, E-billing

To facilitate customer satisfaction and cash flow, utilities must make bill payment as convenient and simple as possible.

Chu: Solar Phoenix 2 is Ideal Model of Private Solar Funding

U.S. cities easily could replicate Solar Phoenix 2, the ideal national model of private solar funding, Energy Secretary ...

Can Infrastructure Support EV Demands?

No wonder electric vehicles (EVs) spark discussion among consumers, regulators, utilities and businesses.

Utility Trends 2012

Utilities typically are slow to change and adopt trends, but conferences and trade shows provide evidence that utilities still ...

Consumer Adoption of PEVs—Batteries are Long Pole in Tent

In 2011, global management-consulting firm Accenture conducted a worldwide consumer survey on the electrification of private transport ...

As Recession Wanes, Energy Users Stick to Diet

A new era of energy frugality is taking hold in the United States even as the economy slowly recovers ...

Can Customer Engagement Efficiency Programs Scale?

Conventional approaches to residential energy savings often flaunt new technologies, and they’ve been successful.