Home Tags ELP Volume 91 Issue 4

ELP Volume 91 Issue 4

Enhancing outage communications — hot utility trends

The 2013 CS Week Executive Summit in Tampa, Fla., as usual delivered on outstanding content and thought-provoking ideas, services and technologies to enhance utility customer service.

Customer engagement at scale–Driving commercial building energy efficiency

Communication between utilities and their customers has revolved around charges listed on customers' monthly bills, until recently.

Best practices for large-scale enterprise energy management systems

As pressures mount to further reduce costs and carbon emissions, most industries seek to increase energy efficiency through sustainability programs.

Early attention to transmission saves project timelines

It seemed like a good site for 25 MW of solar power. The land was low-cost, already disturbed and the solar resources were excellent, so the project proponents went ahead.

Transitioning from first- to next-generation AMI

Automated metering has been a part of utility operations for more than 30 years with the early versions of remote meter reading.

CS Week 2013 is one for the books

The plans, the site, the strategies, the team may all be perfect, but the value of an educational conference isn't measured until the attendees come through the doors.

Waiting is the hardest part–Improving customer service through better time management

by Jeffrey Wartgow, TOA Technologies Want to improve customer service? Hire more technicians and call center employees, right? Not necessarily. More staff means customers receive service sooner. But this approach alone rarely results in better...

Customer service — Serving customers better by appreciating employees

For a public utility, positive customer relations are a top priority. High-quality service is the result of communication and information. This needs to be done in a timely and efficient fashion.

Energy storage helps grid absorb solar energy

The interconnection of distributed solar photovoltaic (PV) generation to the utility distribution system (12-24 kV) is an increasing trend across many utility systems.

Demonstrating fast demand response and integrating intermittent renewable energy

The Hawaiian Electric Cos.--Hawaiian Electric Co. Inc. (HECO), Maui Electric Co. Ltd. (MECO) and Hawaii Electric Light Co. Inc.--provide electric service to 95 percent ...