Home Tags ELP Volume 91 Issue 4
ELP Volume 91 Issue 4
The 2013 CS Week Executive Summit in Tampa, Fla., as usual delivered on outstanding content and thought-provoking ideas, services and technologies to enhance utility customer service.
Communication between utilities and their customers has revolved around charges listed on customers' monthly bills, until recently.
As pressures mount to further reduce costs and carbon emissions, most industries seek to increase energy efficiency through sustainability programs.
It seemed like a good site for 25 MW of solar power. The land was low-cost, already disturbed and the solar resources were excellent, so the project proponents went ahead.
by Jeffrey Wartgow, TOA Technologies Want to improve customer service? Hire more technicians and call center employees, right? Not necessarily. More staff means customers receive service sooner. But this approach alone rarely results in better...
For a public utility, positive customer relations are a top priority. High-quality service is the result of communication and information. This needs to be done in a timely and efficient fashion.
The Hawaiian Electric Cos.--Hawaiian Electric Co. Inc. (HECO), Maui Electric Co. Ltd. (MECO) and Hawaii Electric Light Co. Inc.--provide electric service to 95 percent ...
12Page 1 of 2