Home Tags POWERGRID_INTERNATIONAL Volume 20 Issue 4
POWERGRID_INTERNATIONAL Volume 20 Issue 4
Some electricity customers on Oahu saved extra energy and money during a 12-week pilot project that combined technology, education, games and rewards to change their electricity consumption behavior.
Superior customer experience can make a utility's service organization stand out to regulators, retain valuable customers and contribute top line revenue to shareholders. To accomplish this, you need to do the right thing while doing things right. The former affects satisfaction, and the latter affects productivity and efficiency.
The electricity industry is transforming at a pace that most in the industry would not have imagined a few years ago.
For a long time, industrial companies have represented a highly variable and difficult to manage set of customers for utilities.
Whether it's during a coastal hurricane or blue skies, knowing about outages before customers call can dictate whether utilities achieve top performance in customer satisfaction, restoration speed and restoration cost.
A few months ago, someone in the industry laughed when I mentioned energy storage as an up-and-coming grid technology. Now I feel somewhat vindicated.