Home Tags POWERGRID INTERNATIONAL Volume 22 Issue 12
POWERGRID INTERNATIONAL Volume 22 Issue 12
Administering, managing, forecasting and reporting on the effectiveness of energy (EE) efficiency and demand side management (DSM) programs is both time-consuming and distracting. Program administrators have discovered that implementing automated, cloud-connected EE or DSM systems to replace traditional spreadsheets and other outdated program tracking methods mitigates time spent on administrative work and opens up time to connect with customers.
New Mexico-based utility PNM Resources' manual systems made it impossible for workers to consistently monitor how well the utility was meeting its customer service level agreements. An overhaul those manual process with business process management software (BPM) gave the utility the tools and processes it needs to monitor its performance and provide customers with the level of service they need and expect.
Utilities are deploying more and more automated field devices as they enhance their distribution automation networks. While it is common to test field devices in the DA schemes, this article points out that it's also necessary to test communication networks and explains how to do just that.
Smart home services are exploding and billions will be spent on smart appliances/equipment and their supporting software and hardware technologies. If they play it correctly, electric utilities have the opportunity to excel in this area, creating new revenue streams and many loyal customers along the way.
The event runs Jan. 23-25 at the Henry B. Gonzalez Convention Center near San Antonio's River Walk area. DistribuTECH 2018 will offer all that is tried and true–including the latest on the impact of data analytics, substation automation and distributed energy resources on the grid–but also plenty that is new including an energy storage track and a renewed focus on customer strategies for utilities and their vendors.
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