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POWERGRID_INTERNATIONAL Volume 3 Issue 6

Customer Information Systems Change Roles in the 21st Century

As the ground rules for utility industry deregulation are being laid out in the late 1990s, uncertainty and fear, as well as opportunity accompany them. The conditions for a competitive deregulated environment are distinct in every region of the country and abroad.

SAP Customer Care and Service Extends Functionality

Last year SAP, the Walldorf, Germany-based software giant, introduced its own utility-specific customer information system (CIS) which integrates with its R/3 software, a client/server business software. If the new CIS is as successful with utilities as the R/3 software has been, SAP will have a hit. According to SAP, there are currently more than 350 utilities in Europe, the Americas and the Asia-Pacific region using the R/3 system with several involved in the piloting of this system, called IS