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POWERGRID_INTERNATIONAL Volume 4 Issue 2

The California ISO Keeps Step…with the States Bold Leap!

A year has passed since the advent of another great California experiment. Last April, the state opened its $20 billion electricity market to competition, and rest will become history, eventually. While some major issues have been resolved--voters rejected Proposition 9, for example--often the transition still seems more in the early stages than in a fine-tuning phase.

Systems Integration the Link to Success or the Weak Link?

In today`s fast-paced world where regulations, technology and consumer expectations are constantly changing, utilities must be agile and resilient. It is no longer enough for utilities to be merely efficient. While control over costs is a very important key for success, utilities are learning that they must continually re-engineer their processes and periodically re-invent their business models to stay in the game.

Save Money, Satisfy Customers with Internet Bill Delivery and Payment

Keeping customers happy while controlling costs remains a top concern for utilities facing the complex implications of deregulation. With utilities looking into ways to extend new services to their customers, new technologies such as those spurring the growth of the Internet offer real promise.

NO MIRAGE: Utilities Find FERC Relief in OASIS

"The US Federal Energy Regulatory Commission (FERC) announced recently the addition of a Phase 1B requirement to OASIS, the real-time information network being established to operate in the wholesale electricity market."

Ready or Not, Mobile Computing is a Competitive Advantage

Electric utilities are adapting to the new competitive marketplace by realizing two important factors: they have to provide more than electricity and they have to be responsive to their customers. The means to which they deliver electricity will remain relatively constant, but the way they respond to customers will change dramatically. As the utility industry is adapting to its new re-regulated environment, it is also finding new ways to deliver services to its customers. To be more competitive

Call Center Technology Results in Significant Savings for PG&E

As the largest electric service supplier in California, Pacific Gas & Electric (PG&E) has a customer base of 4.4 million households and businesses distributed across 70,000 square miles. The utility`s Credit and Collections Center in Stockton, Calif., is staffed by more than 200 agents who must meet the daily challenge of growing competition and strict utility regulations. Faced with the rising cost of manpower, the utility needed to find a way to drive down the costs of complying with utility r

Fuse Tube Liner

The Multi-Wind liner material featured in the fuse tubes of S&C Type XS Fuse Cutouts provides equivalent or better interrupting performance and superior resistance to moisture than outdated arc-extinguishing "bone fiber" liners. It is made from a proprietary mixture of organic fibers, polymeric fillers, and thermosetting resin binders that are over-wrapped with a layer of filament-wound epoxy fiberglass. The two layers are cured as a single entity to eliminate the possibility of layer separatio

Deicing System

The Environmental Technology Inc. Safe Heat Deicing Systems are CSA certified and NRTL recognized. They employ high temperature Tefzel insulation for safety and long term reliability. Integral weather resistant connectors simplify heater installation and enhance safety. The systems feature automatic operation, built-in fault protection, ultra reliable heater technology and both deicing and anti-icing are available.

Inventory Control

Future Horizons` Storz-PAC 3.0 warehouse and supply room inventory solution makes it possible for data to flow directly from a warehouse worker`s wireless, hand-held computer into an Oracle enterprise database. Storz-PAC`s purchasing-related functions have been upgraded, allowing purchase orders to be received on the shipping dock directly through Storz-PAC 3.0. Users can query open purchase orders for specific stock items found in Oracle Financials through the Storz-PAC software. The user can t

Four Pair Surge Protector

The Citel B480 telephone and data line surge protector is ideal to protect communication cables going from building to building. It comes in various voltages for telephone lines, RS232, RS422, RS485, T1, ISDN and OPXs. Input/output connections are made with screw terminals. The multistage circuitry of the B480 will isolate the cables from lightning surges and electrical storms. It is also designed to automatically reset after every strike.