Home Tags POWERGRID_INTERNATIONAL Volume 8 Issue 3
POWERGRID_INTERNATIONAL Volume 8 Issue 3
When the power goes off and customers, management and the media are demanding answers, will you be able to provide appropriate, accurate information when they want it?
Let's get one thing straight right off the bat: Prepaid billing—also known as prepaid metering—is not exploding. It's not off the charts. It's not through the roof.
Convenience and personalization are the hallmarks of good customer service, but customers don't often experience both on any given call.
If any of Newfoundland Power's 220,000 customers had a problem in 1997, they would choose from four listed telephone numbers.
Direct communications between intelligent electronic devices (IEDs) such as relays and recloser controls has emerged as a leading solution as utilities search for opportunities to improve reliability, reduce costs, and provide advanced power solutions for demanding customers. Dubbed peer-to-peer (P2P) communications, the ability of IEDs to share information directly among themselves is a central tenant in industry initiatives such as DV2010 because it offers a number of advantages,
Will Rogers, Oklahoma's often-quoted favorite son, described the vicissitudes of Midwestern weather patterns well when he said, "If you don't like the weather in Oklahoma, wait a minute."
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