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PSE&G Becomes Nations Largest CDPD Network User

Public Service Electric & Gas Co. (PSE&G), New Jersey`s largest utility company, is in the final stages of rolling out a mobile data system to communicate with more than 700 field service workers in its residential, commercial and industrial appliance service business. As a result, PSE&G has become the single largest user of cellular digital packet data (CDPD) wireless network technology in the United States. The mobile data system is expected to allow PSE&G to complete two more service calls pe

Utility Develops Competitive Edge with Wireless Solution

In an effort to give its field service employees more information in real-time and thus provide better customer service, Public Service Electric & Gas Co. (PSE&G), New Jersey, is replacing its outdated radio dispatch system with a wireless dispatch system and information network. "The gas service business is feeling the heat of deregulation," said Lou Kaufer, PSE&G`s systems integration technology manager. "The challenge for us is how to take the gas service business and make it a lot more compe