T&D

The Public Utilities Regulatory Authority in response to a surge in shutoffs over the past few years this week asked Eversource and United Illuminating to prepare a script that call centers would use when talking to customers to determine and recognize hardship eligibility, according to the Hartford Courant.
T&D

The error incensed several members of the elected commission, who have demanded that the company answer for how the problem happened, when APS discovered it and how the public can be confident in the information the company issues in the future. APS has taken the faulty tool offline, promised to fix it and said it will issue refunds to the affected customers.
T&D

Scott Seu, a senior vice president at Hawaiian Electric Co., will succeed Alan Oshima as president and chief executive officer of the company effective in the first quarter of 2020.
Outage Management

PG&E filed for bankruptcy in January to deal with an estimated $30 billion in liabilities from wildfires that its equipment may have ignited in 2017 and 2018, including a wildfire last November that essentially wiped out the Northern California town of Paradise and killed 85 people.