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Ernst & Young LLP and GridWise Alliance launch new report that maps the future of the US distribution system
Next year will be the seventh year in a row of stable rates for NPPD's retail customers. The utility says retail customers will also receive a monthly credit of between 2% and 4% of their bills in 2020.
The Public Utilities Regulatory Authority in response to a surge in shutoffs over the past few years this week asked Eversource and United Illuminating to prepare a script that call centers would use when talking to customers to determine and recognize hardship eligibility, according to the Hartford Courant.
Dominion estimates the project will reduce emissions by an amount comparable to taking nearly 100,000 cars off the road for a year.
The error incensed several members of the elected commission, who have demanded that the company answer for how the problem happened, when APS discovered it and how the public can be confident in the information the company issues in the future. APS has taken the faulty tool offline, promised to fix it and said it will issue refunds to the affected customers.
BGE is using Oracle Utilities Opower Behavioral Load Shaping Cloud Service to engage customers with a proactive, personalized experience designed to help them save on their utility bills.
Overall business customer satisfaction with electric utilities has climbed this year, but the gap between the highest-ranking and lowest-ranking utilities also has grown.
PG&E filed for bankruptcy in January to deal with an estimated $30 billion in liabilities from wildfires that its equipment may have ignited in 2017 and 2018, including a wildfire last November that essentially wiped out the Northern California town of Paradise and killed 85 people.