ARCOS helps SCE with service restoration, workforce mobilization

Columbus, Ohio, June 22, 2012 –Southern California Edison is the latest utility to implement ARCOS automated crew callout and scheduling software to assemble line crews for after-hours power restoration projects.

The internet-based software suite, hosted by ARCOS, locates and assembles available and “ready to work” utility repair crews to repair damaged power lines and restore service for utility customers.

Initially launched as a pilot program in March 2011, the ARCOS system has been used to cover SCE‘s 50,000-square-mile service area, including Victorville, Wildomar, Foothill, Ontario, Monrovia, Saddleback, Huntington Beach, Compton, Torrance, Santa Monica, Ventura, Santa Barbara, Valencia, Tulare and San Joaquin.

Since the implementation of the ARCOS software system, SCE has improved efficiency by 84 percent, reducing restoration crew location and assembly times from two hours to 20 minutes.

With the ARCOS software, SCE dispatchers can launch a crew callout by inputting the line damage emergency information data into the ARCOS Suite, which then identifies and assigns a crew to repair the damaged area. Once the line damage emergency information data is input into the system requesting service repair and a crewman is identified and assigned, an email alert is sent to repair crew supervisors and managers informing them of the needed repair and which crewmen were sent to repair the damage. When the crewmen have completed the assigned task, the crewmembers contact ARCOS and the system automatically updates and notifies supervisors and managers of the completed task.

Accessible through Internet Explorer, the ARCOS Suite juggles and tracks callout lists, schedules and union rules dictating the order of callout. ARCOS makes simultaneous calls to multiple employees and records the responses from each call. Along with securing crews quickly for outage response, the software gives dispatchers and supervisors more time to plan and manage power restoration. This reduces the length of outages and improves safety.

The utility completed the ARCOS implementation in June 2012.
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The Clarion Energy Content Team is made up of editors from various publications, including POWERGRID International, Power Engineering, Renewable Energy World, Hydro Review, Smart Energy International, and Power Engineering International. Contact the content lead for this publication at

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