Cobb EMC chooses Arcos to automate callout procedure for utility crews

Arcos LLC, a provider of crew callout and crew management systems and services, is implementing its Arcos Callout and Scheduling Suite for Marietta, Ga.-based Cobb Electric Membership Corporation to improve the efficiency with which the cooperative notifies its 277-person electric operations division for emergency, after-hours work.

Cobb EMC expects to begin using the Arcos system during the third quarter of 2015.

The cloud-based callout solution, hosted by Arcos, frees dispatchers and supervisors from combing through electronic spreadsheets and files for the names of linemen who are available to repair transformers, reconnect lines and fix other power interruptions. The Arcos callout solution locates and assembles utility repair crews after normal business hours, while factoring in any work agreements dictating the order of calls.

Putting the Arcos technology in place, notes Freeman, will replace the current crew callout procedure that is a “manual ‘daisy chain’ callout process.”

According to the Cobb EMC website, the company is a not-for-profit electric cooperative that delivers electricity to more than 177,000 residential and commercial members in the Georgia counties of Cobb, Bartow, Cherokee, Fulton, and Paulding.

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