Atlanta, GA, May 21, 2009 — GE completed the installation of smart grid technologies to help Colorado Springs Utilities (CSU) improve outage restoration and customer communications. The newly installed GE PowerOn Outage Management System (OMS) helps CSU respond to power outages, while providing consumers with updated restoration-time estimates when outages do occur, according to a GE release.
The system improves customer service by providing network analysis tools to identify outage locations on the CSU electrical network and dispatch crews, speeding the repair process. PowerOn also provides restoration time estimates for consumers who call in, keeping them updated until restoration is complete.
A future project phase will integrate the OMS with CSU’s new smart meters and automated metering infrastructure, which will help detect outages and restore service.