Convergys forms strategic relationship with Microsoft

Cincinnati, February 12, 2010 — Convergys Corp. is entering into a global strategic relationship with Microsoft Corp., to deliver the Convergys Smart Communications Suite.

Currently under development, the solution will provide a business support system that improves the customer experience.

By combining Microsoft Dynamics CRM and Microsoft SQL Server 2008 R2 with the modular business support system capabilities of Convergys, the solution supports a shared vision of enabling service providers to deliver a wide range of new and differentiated services.

The Convergys Smart Communications Suite is scalable and interoperable with existing systems and third party applications, as well as with varying deployment models, the solution will offer an alternative to rival billing and CRM platforms.

Call center agents will benefit from a customer centered, simplified user interface, helping ensure that they can move customers quickly and intuitively between sales channels and promotions, to deliver the best possible customer service and reduce call-handling times.

With the inclusion of SQL Server 2008 R2 in the solution, Convergys can offer customers and prospects the best commercial database from a performance and pricing perspective.

Delivering excellence in data compression, partitioning, availability, and encryption at no extra cost, SQL Server will enable communications providers to centralize and manage customer information.


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