EDF Energy extends mobile workforce management with ClickSoftware

Burlington, MA, Feb. 10, 2009 — ClickSoftware Technologies Ltd. announced it signed a contract with EDF Energy for additional licenses and services to manage and optimize an additional mobile workforce. These licenses will be used to automate the scheduling and route optimization for around 500 field sales representatives.

EDF Energy has been using ClickSoftware’s optimized scheduling solution, ClickSchedule, within its “customers” function. This deals with all domestic customers, handling everything from signing up new customers to dealing with billing queries. It covers small to medium enterprises (SME) and large companies. In 2001, EDF Energy selected and deployed ClickSchedule to support the company in its strategy to offer responsive multi-utility meter reading services to UK energy suppliers.

In 2005 ClickSchedule was expanded out into the meter operations group, where scheduling demands differed; requiring lower volumes of people for one job to be managed. Now, in the meter operations unit, up to 5,500 jobs are scheduled each week for 225 technicians. ClickSchedule provides appointment bands ranging from AM or PM only, to two hour slots or all day appointments. In addition, within the meter reading unit EDF Energy complete up to 10 million meter reads a year, of which 80 percent are electricity and 20 percent are gas. ClickSchedule provides 450 meter readers with up to 150 to 200 jobs a day in urban areas.

The system will now be used to manage a sales force of several hundred door-to-door field people who encourage households to switch energy provider. ClickSchedule is designed to automate scheduling by considering myriad variables such as resource availability, skill, location, equipment, etc. as well as real-time events in the field like unscheduled emergencies or jobs that take longer than expected.

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The Clarion Energy Content Team is made up of editors from various publications, including POWERGRID International, Power Engineering, Renewable Energy World, Hydro Review, Smart Energy International, and Power Engineering International. Contact the content lead for this publication at Jennifer.Runyon@ClarionEvents.com.

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