Burlington, Mass., November 9, 2011 – ClickSoftware Technologies, provider of automated workforce management and optimization solutions for the service industry, announced that Endeavour Energy has selected its Workforce Management Platform.
The Workforce Management Platform will play a strategic role in helping Endeavour Energy improve productivity, customer service, visibility of field operations and compliance to Service Level Agreements.
Australia-based Endeavour Energy is responsible for the safe and reliable supply of electricity to 2.1 million people in households and businesses across Sydney’s Greater West, Blue Mountains, Southern Highlands and the Illawarra.
The company’s mission is to provide safe, reliable, and sustainable customer service and key to this is the performance of their assets and the skilled mobile workforce that maintain them. Following a search for a proven technology provider that had the solutions and experience to enable and optimize this process, Endeavour Energy selected ClickSoftware’s ClickMobile and ClickSchedule solutions.