ATLANTA, Nov. 14, 2002 — Mobility Inc. announced Wednesday a contract award from Austin Energy, to provide the Mobility Suite of Products.
Mobility Inc. will provide its complete Mobile Workforce Solution to Austin Energy, a Municipally-Owned Electric Company. This Workforce Solution will aid in servicing electricity to more than 360,000 of Austin Energy’s customers in the Austin, Texas area.
Austin Energy will install Mobility – The Mobile Workforce Solution — a Windows 2000-based mobile computing solution comprised of three robust components: Schedule Optimization and Routing, Computer-Aided Dispatch, and Automatic Vehicle Location (AVL).
The Mobility Scheduling functionality, powered by ClickSchedule, a schedule optimization solution from ClickSoftware, will provide a platform for dynamic scheduling, real-time crew optimization, street-level routing and emergency response capability.
The Mobility Computer-Aided Dispatch functionality gives dispatchers real-time tools to receive requests, dispatch technicians, monitor order status and complete orders for a variety of services. Automatic Vehicle Location features GPS- based real-time vehicle location on map displays, providing Austin Energy with a tactical view of resources to better respond to emergencies while improving crew safety.
“In today’s increasingly competitive market, superior customer service is more crucial than ever,” said Rick Solner, Project Manager for Austin Energy. “The Mobility solution clearly supports our commitment to our customers. The Mobility solution enables better communications among field staff, dispatch, and customer service to ensure service calls are completed on time the first time.”
“We are very excited to add Austin Energy to our growing client base, said Leo Hagood, Vice President of Business Development for Mobility Inc. The implementation of the Mobility Solution Suite will provide Austin Energy a foundation to gain operational efficiencies through the effective planning, scheduling, routing and dispatching of work.”
Mobility, the Mobile Workforce Solution, provides satellite and wireless mobile computing solutions for the utility industry. Mobility is designed to reduce operating cost by improving the efficiency of the mobile workforce and enhance customer service by improving its responsiveness and on-time performance. The Mobility integrated solution suite includes computer-aided dispatch, scheduling and automatic vehicle location components.
Mobility is a wholly owned subsidiary of Axiom Corporation. Axiom is an information technology consulting firm that partners with clients and best of breed software providers to achieve superior performances through the use of information technology.
Axiom provides a full range of consulting, implementation, integration and development services for the Utility industry, Transportation industry, State and Local Government and the Federal Government. Axiom has office locations in Atlanta, Georgia and Washington, DC.
ABOUT AUSTIN ENERGY:
Austin Energy is a Municipally-Owned utility that provides electricity to more than 360,000 customers, primarily in the City of Austin, Texas.