RETX’s notification manager integrates EnvoyWorldWide’s voice capabilities in New York ISO peak load response program

BEDFORD, Mass., Aug. 19, 2002 — EnvoyWorldWide, a provider of real-time interaction management solutions, recently announced that RETX, a pioneer in Web-based solutions for the electric industry, has selected EnvoyXpress to provide voice functionality for its Notification Manager solution.

To proactively avoid seasonal service and power disruptions, the New York ISO (NYISO) with its charge of managing New York State’s electric power grid and wholesale electricity markets is utilizing RETX’s Notification Manager to operate its Peak Load Reduction program.

Building on two highly successful load response programs implemented last year, the NYISO has expanded its demand response initiatives for 2002. RETX has built a comprehensive, Internet-based service, whereby participating companies are notified to either conserve or generate energy onsite in the event of load emergencies or price escalation.

To complement this offering, RETX has integrated EnvoyXpress’ voice messaging capabilities. The use of sequential touch points provides NYISO customers advanced warning, increased time to act on curtailment initiatives, and better overall service.

“RETX has been focused on providing ISOs, utilities, energy providers and end-users with best-of-breed solutions that are helping to make Load Response strategies and programs an effective part of doing business. Part of our commitment means partnering with successful, top-notch businesses like EnvoyWorldWide to provide our customers with added value to meet the many challenges of the energy marketplace,” said Ross D. Malme, president and CEO, RETX.

“A stable and reliable flow of electricity is critical to our society, and this is particularly important during the hot summer months, when loads and prices peak. The RETX Notification Manager is a helpful tool to achieve that needed stability.”

“With businesses under enormous pressure to execute flawlessly, continuity of operations is becoming increasingly prominent on the corporate priority list,” said Ben Levitan, president and CEO, EnvoyWorldWide. “We are proud to partner with companies like RETX that are continuously in search of new ways to empower enterprise leaders with the ability to solve mission-critical business problems. EnvoyWorldWide’s solutions complement these efforts, as the company’s offerings are built to act fast, scale seamlessly and communicate effectively to ensure that business is transacted without disruption.”

About EnvoyWorldWide
EnvoyWorldWide provides real-time interaction management services to wired and wireless devices. Leading companies worldwide are using EnvoyWorldWide’s real-time message delivery solutions to drive customer and partner communications, enhance business continuity efforts and communications-enable the enterprise.

The company’s services facilitate automated, fully interactive voice and text communications to landline phones, faxes, email, pagers, SMS and WAP phones, PDAs and other wireless devices, as well as postal mail. Funded by Battery Ventures, Sofinnova Partners and Longworth Ventures, EnvoyWorldWide is headquartered in Bedford, Massachusetts. More information on EnvoyWorldWide can be found by calling 888.252.7837 or at

About RETX
RETX works throughout North America with electric utilities, load serving entities, ISOs, and retail energy service providers to provide fully integrated, customized and secure Web-based services, including load management, customer enrollment, meter information management, retail settlements, curtailment management, assisting with audit capability, and more. Its Web site can be found at

About The New York ISO
The New York ISO is a not-for-profit corporation established in 1999 to facilitate the restructuring of New York’s electric industry. Based in New York’s Capital Region, in addition to administering the State’s wholesale energy markets, the NYISO operates the State’s high voltage electric transmission system. Last year, the NYISO’s market volume exceeded $5.6 billion, more than all of the other Northeast markets combined. For more information, visit its Web site at

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The Clarion Energy Content Team is made up of editors from various publications, including POWERGRID International, Power Engineering, Renewable Energy World, Hydro Review, Smart Energy International, and Power Engineering International. Contact the content lead for this publication at

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