RALEIGH and DURHAM, N.C., Feb. 26, 2002 – Siemens Power Transmission and Distribution has redesigned its web site to allow customers to purchase products and services over the Internet.
Siemens Power Transmission and Distribution teamed with Clarkston, a nationally recognized management and technology consulting firm, to design and develop the new Power Transmission and Distribution USA commerce site.
Clarkston designed the site with a focus on enhancing Siemens Power Transmission and Distribution’s value proposition to its customers and reducing internal operating expenses. The site is designed to enhance the entire sales cycle by quickly moving the customer from an identified “need” to a Siemens solution.
Special attention was given to improving after sales support by putting capabilities such as order tracking and software updates at the customer’s finger tips. As a result, the cost of sales and support is reduced while the overall customer experience is improved.
Further enhancements to the Siemens Power Transmission and Distribution’s commerce site will be rolled out during the next two years. Among those anticipated is a private portal project where customers can collaborate online with Siemens Power Transmission and Distribution’s staff and customer service representatives.
About Siemens Power Transmission and Distribution
Siemens Power Transmission and Distribution, headquartered in Raleigh, NC, designs, manufactures and markets equipment and energy service solutions for electric utilities, independent power producers, co-generators and other energy-intensive industries. Visit Siemens on-line at www.siemenstd.com .
Clarkston is a management and technology consulting firm that creates and implements successful business strategies. To learn more about Clarkston, visit www.clarkstongroup.com .