When severe weather strikes, millions of people can lose electricity, gas, phone and other essential services. As utility crews and their trucks spring into action, the risk of tire damage due to storm-related debris grows exponentially. The Goodyear Tire & Rubber Co. has launched Goodyear Storm Priority, a service designed to help keep utility trucks up and running as crews work to restore power during and after severe weather incidents.
“We also realize that utility trucks can experience tire-related issues while they are outside of their home markets and driving to and from severe weather events,” said Jose Martinez, business and digital solutions manager, Goodyear Commercial Tire Systems. “Goodyear Storm Priority can quickly help these trucks return to service following tire-related damage, so they can reach their destination.”
To access the Goodyear Storm Priority program during and after power outages and other emergency situations – or while trucks are on their way to help with power restoration efforts – utility fleets call a dedicated line: 1-855-STORMHQ.
Calls are immediately routed to a 24/7 solution center, where trained tire professionals capture vital information, including the location of the caller’s downed truck.
“Calls come in as a high priority and are answered quickly,” said Martinez. “After collecting needed information, Goodyear-FleetHQ Solution Center professionals will locate and dispatch a service technician from the nearest participating Goodyear commercial truck tire dealer to the utility truck’s location. That technician will address the truck’s tire condition and help it return to service.
Since its inception, Goodyear-FleetHQ “has put more than 750,000 trucks back on the road. Goodyear has the industry expertise and on-the-ground experience to help get utility trucks up and running quickly.”
The Goodyear-FleetHQ Service Network encompasses more than 2,200 locations from coast to coast, including more than 300 truck stops.